FAQs

I like this piece. it says i can customize. now what?

There are lots of WILLEM SMITH pieces that allow for customization choices that can be exciting but also dizzying at first for some. To the right of product description, you can see which aspects of the piece are customizable. Now it’s time to tackle the array of fabric, leather, finishes, and, in some cases, hardware so that your piece will fit your space perfectly and epitomize your style.

can i get a sample?

Yes, we have samples for all WILLEM SMITH leather and fabric as well as our finishes. We ask for a $25 deposit, which is returned to you when you return the sample or buy a piece of furniture. Go to our contact page or give us a call at 703.348.8600 to request a sample.

can i use my own fabric?

Yes, in most cases. We pay particular attention to the quality and grade of our fabric but can work with you if you want to use your own fabric.

Yes, our leather and fabric is available by the yard.

You’ve no doubt already measured the space where you will put the piece and compared it to the dimensions on our pages about each product. Especially for large pieces, please consider the pathway your new piece will take from your threshold to its intended destination. In addition to considering the dimensions of entries, stairs, tight corners and hallways, please consider fixtures or other built in’s which could obstruct the piece.

Comfort is highly subjective. We obsess over the comfort of our chairs: the right height, the right pitch, the right firmness. Our chairs universally receive strong accolades for their comfort and “sit-ability”. The easiest answer is come to the showroom and sit it to believe it! However, for ease of mind, some designers have purchased one sample and then completed a large order after client approvals. Let us know if we can assist you with this process. We have confidence you will have ease of mind in addition to an easy chair when you work with WILLEM SMITH.

We accept credit card (VISA, MasterCard) and checks. We wait until checks clear before we can begin construction of a custom order or ship your piece. Please contact us if you would like to make other payment arrangements.

Our white glove shipping rates are based on total weight and distance from our manufacturing facility. Please contact us about particular pieces for us to provide you with an estimate

We use a white glove delivery service for our furniture deliveries. A courteous and professional team will deliver the order to your home or property, place the furniture in the appropriate room(s) and remove all packaging materials and boxes.

Yes. International shipping charges include all duties, freight, broker, and clearance fees. Please contact us to discuss.

As our furniture is custom built per order, we only allow orders to be canceled within 24 hours of the initial purchase. Changing orders after a piece is underway can be problematic. That said, we want you to be completely happy with your purchase. After you have finalized an order, if you are concerned about some aspect of the design, call us If there is an aspect that you want to change and it is still in the early stages of manufacturing, we may be able to accommodate a change request, which may or may not include change fees.

Typically, pieces are completed in about three months. Allow an extra week or two for delivery.

Contact us anytime for an update on your order - 703.348.8600. One to two weeks before your furniture is finalized, we will contact you again to arrange for delivery. In the meantime, we welcome calls from you about updates on your order.

Yes. Rush order fees may apply. As rush order are specific to the pieces configuration, please contact us to discuss your deadlines and requirements.

Please thoroughly inspect your piece upon receipt for any visible shipping damage and for accuracy of materials ordered while the driver is on site during delivery. If you find any damage or discrepancies, please note it on the freight carrier delivery receipt and save any damaged cartons until the claim is settled. Please contact us at your earliest convenience and no later than five days of receipt of the goods. In most instances, we will schedule on-site repairs or make transportation arrangements for an exchange, depending on the severity of the damage.

In the unusual even that you find defect, please call us as soon as possible and within five days of receipt to file your claim so we can help make it right. Ideally, have your original receipt documents handy but we do have your information on file. We happily replace furniture with defects as stipulated in the Limited Warrantysection of our Terms and Conditions. As we take great pride in our work (not to mention as we cover return and replacement shipping of defective goods), we conduct a thorough inspection of all of our work prior to releasing it from the manufacturing warehouse.